What Our Legal Framework Covers
Our legal terms are written to reflect the actual conditions under which accounts are opened, used, and closed. They are not boilerplate — they describe real processes. When you connect a DANA, OVO, or GoPay wallet to your account, those wallet details are subject to our
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data retention policy and are used only for transaction verification and account matching. We do not share wallet identifiers with third parties outside of the payment verification chain. All account activity is logged for security and dispute resolution purposes, and logs are retained according to a
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defined schedule that we can share on request. Cookies placed during account sessions are used strictly to maintain login state and record session preferences — not for cross-site advertising. Our terms also address what happens when a transaction is disputed: you have a right to raise
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a formal query, and we commit to responding through our documented support path. Regional eligibility is stated clearly within the terms themselves — if access is unavailable in your area under local law, the relevant section will say so. We update these terms when our processes
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change, and we notify active account holders by the contact method on file before material changes take effect. Reading these terms in full before using the account is something we actively encourage.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.